Summary

EV charger installation looks simple from the outside — fit a box on the wall, run a cable, done. In practice it's a design job with several decision points that materially affect cost, compliance, and safety: what type of earthing does the supply use, is the consumer unit fit for another 32A continuous load, does the cable route need to go underground, and does the installation need DNO notification before work starts. Skipping the survey and quoting a flat price is the single most common way electricians lose money on EV work — hidden costs (PME treatment, consumer unit upgrade, long or obstructed cable runs) are common and expensive if discovered mid-job rather than at quote stage.

This guide walks through the process end to end, from first customer enquiry to handover, referencing the specific BS 7671 Chapter 722 requirements, DNO notification rules, and OZEV grant administration that apply at each stage. It assumes a standard single-phase 7.4kW (32A) domestic installation, which covers the large majority of UK residential EV charging work.

The process matters because EV chargepoints are a continuous high-current load left unattended for hours at a time, often outdoors, on a supply system (PME) that has a specific known failure mode for exactly this application. Getting the sequence right — survey before quote, design before installation, full commissioning before handover — is what separates a compliant, insurable installation from a liability.

Key Facts

Quick Reference Table: Installation Stages

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Stage What happens Typical duration Who's involved
1. Enquiry & vehicle check Confirm vehicle connector type, OBC rating, parking arrangement 15–30 min (phone/online) Customer, installer
2. Site survey Consumer unit assessment, cable route, earthing system ID, DNO check 30–60 min on-site Installer
3. Design & quote Circuit design, PME solution, cable spec, DNO notification if needed 1–3 days Installer
4. DNO notification (if required) Submit G100 notification; await confirmation or fast-track approval 1–28 days (varies by DNO) Installer, DNO
5. OZEV grant application (if eligible) Customer applies via OZEV portal for voucher before install 1–5 days Customer, installer
6. Installation day First-fix (CU work, cable run), second-fix (chargepoint mount, terminate) 3–5 hours (standard); longer for underground/CU upgrade Installer
7. Testing & commissioning Full BS 7671 test sequence, EVSE function test, EIC issued 1–2 hours Installer
8. Smart commissioning Wi-Fi connection, app registration, schedule configuration 20–40 min Installer, customer
9. Handover & grant claim Documentation pack to customer; OZEV portal claim submitted 15–30 min Installer

Detailed Guidance

Stage 1: Initial enquiry — what to establish before quoting

Before booking a survey, gather:

Stage 2: Site survey

The survey is not optional and should never be skipped in favour of a phone-quoted flat price. At survey, establish:

  1. Consumer unit condition and location — modern dual-RCD/RCBO board with a spare way (straightforward), older board needing assessment, or an old fuse-wire board requiring full replacement before EV work can proceed
  2. Earthing system — inspect the meter/cut-out or contact the DNO to confirm TN-S, TN-C-S (PME), or TT. This single fact drives the earthing design (see pme earthing ev charging). Most UK domestic supplies are PME.
  3. Cable route — measure the distance and identify the route type: surface-clipped externally, chased into a wall, routed through a loft/floor void, or requiring underground duct across a driveway or garden
  4. Surface types along the route — tarmac, concrete, block paving, or soft ground each carry different reinstatement costs if underground work is needed
  5. Chargepoint mounting location — wall-mounted (adjacent to parking) or post-mounted (freestanding, where parking is away from any wall)
  6. Supply capacity — confirm the main fuse rating (typically 60A, 80A, or 100A) and whether load management (a CT clamp) is needed to prevent the chargepoint contributing to a main fuse overload — see ct clamp load management

Stage 3: Design and quote

With survey information gathered, finalise the design:

Present the customer with an itemised quote covering hardware, labour, any consumer unit work, earthing treatment, and — where eligible — the OZEV grant deduction shown separately so the customer sees both gross and net cost.

Stage 4: DNO notification

Engineering Recommendation G100 governs notification of EV chargepoints (and other loads) to the Distribution Network Operator:

Most major DNOs (UK Power Networks, Northern Powergrid, National Grid Electricity Distribution, SP Energy Networks, Electricity North West) provide a simplified online notification form for standard domestic EV installs and either confirm acceptance quickly or apply a fast-track "install and notify" process for single chargepoints in areas without known capacity constraints. Submit the notification as part of the design stage, not on the day of installation — a delayed DNO response should not hold up a booked installation slot if the fast-track route applies, but check your local DNO's current process.

Stage 5: OZEV grant application (where eligible)

If the customer qualifies for the EV Chargepoint Grant:

  1. The customer applies via the OZEV portal before installation and receives a grant voucher
  2. The chargepoint must be from the OZEV-approved product list
  3. The installer must be OZEV-registered (see ozev approved installer)
  4. After installation, the installer submits the claim via the OZEV portal with the chargepoint serial number, installation address, EIC reference, and evidence photos
  5. OZEV pays the grant value to the installer, who has already deducted it from the customer's invoice

Grant eligibility rules change periodically — confirm current amounts and eligibility (renters, flat owners, off-street parking requirements) at the OZEV portal before quoting a net price to the customer.

Stage 6: Installation day

First fix:

Second fix:

Stage 7: Testing and commissioning

Full BS 7671 test sequence, documented on the Electrical Installation Certificate:

  1. Visual inspection — cable entries, connections, no exposed live parts, correct labelling
  2. Continuity and polarity — confirm correct L/N/E termination at both ends; disconnect chargepoint electronics before applying test voltages
  3. Insulation resistance — 500V DC test between conductors and earth; expect readings well above the 1MΩ minimum
  4. Earth loop impedance (Zs) — measured at the chargepoint terminals with electronics reconnected; must be within the maximum value for the protective device (approximately 0.5–1.44Ω depending on device type and rating — check the tabulated values for the specific RCBO used)
  5. RCD test — 30mA test current, trip within 300ms at both 0° and 180° phase angles, plus a 5× (150mA) test tripping within 40ms; test both the consumer unit RCBO and any integral RCD within the chargepoint
  6. EVSE function test — using an EVSE tester (or a real vehicle) to confirm the control pilot (CP) signal is present and correctly communicating available current to the vehicle side
  7. Functional charge test — connect a real EV where possible and confirm charging initiates correctly at the expected rate

Issue the EIC — this is mandatory for a new circuit and must be given to the customer. See ev charger testing commissioning for the full test procedure and pass criteria.

Stage 8: Smart commissioning

Since all chargepoints installed since 30 June 2022 must meet the Smart Charge Points Regulations 2021:

  1. Connect the chargepoint to the customer's Wi-Fi (2.4GHz — most units don't support 5GHz-only networks)
  2. Register the chargepoint on the manufacturer's app/portal under the customer's account
  3. Configure the default off-peak charging schedule and confirm the randomised start delay feature is active (required to prevent grid demand spikes from many chargepoints starting simultaneously)
  4. If a CT clamp for load management is fitted, verify the reading against the household's main fuse rating during a live load test

Stage 9: Handover

The handover pack the customer receives should include:

Common process failures to avoid

Frequently Asked Questions

How long does the whole process take from enquiry to a working chargepoint?

For a standard installation with no DNO delays and a straightforward cable route, allow 1–2 weeks from initial enquiry to installation day, driven mainly by scheduling and (where applicable) DNO notification response time and OZEV grant voucher issuance. The on-site work itself is typically a single day, often half a day for a simple wall-mounted install with a short cable run.

Does every installation need DNO notification, or only ones claiming the grant?

DNO notification (Engineering Recommendation G100) is a requirement based on the electrical load, not on grant eligibility. Any single-phase EV chargepoint above 3.68kW — which covers virtually all standard 7.4kW domestic installs — requires DNO notification regardless of whether the customer is claiming the OZEV grant.

What if the survey reveals the consumer unit needs full replacement?

This should be flagged and quoted as part of the EV job, not discovered on installation day. A full consumer unit replacement is significant additional work (new dual-RCD or RCBO board, checking all existing circuits meet current requirements) and should be priced and scheduled as an extended job or a separate preceding visit, with the customer's agreement obtained at quote stage.

Can the whole process be done in one visit?

For a straightforward job — modern consumer unit with a spare way, short cable run, no groundworks, PME with a chargepoint that includes PEN fault detection (no earth rod needed) — yes, survey and installation can sometimes be combined into a single longer visit. However, DNO notification lead time and OZEV grant voucher issuance (where applicable) usually mean the customer should not expect same-day installation on first enquiry.

Regulations & Standards